SMS Messaging Program

This page describes the text-messaging (SMS) program operated by WebWork CRM LLC ("WebWork", "we", "us") and used by the field-service businesses on our platform. It is published so recipients — and mobile carriers reviewing our messaging registration — can see exactly how consent is obtained and honored. Our full Privacy Policy and Terms of Service govern this program.

1. Who sends messages, and to whom

WebWork is field-service management software. With the recipient's consent, we — and the pest control, lawn, pool, cleaning, and home-service businesses that use our platform — send service-related text messages to those businesses' customers. Messages relate to a customer's own account and scheduled service.

2. How you opt in (consent)

Consent is always affirmative and is never a condition of any purchase. A customer opts in to receive texts in one of these ways:

• By providing their mobile number and checking an SMS-consent box — presented unchecked by default — on a customer intake or booking form, which reads: "Customer agrees to receive text messages (appointment reminders, service updates, and occasional offers) from us. Consent is not a condition of purchase. Message & data rates may apply. Reply STOP to opt out, HELP for help."
• By giving verbal or written permission when scheduling service in person or by phone.
• By texting the business first.

The opt-in is recorded against the customer's record, and opt-outs are honored automatically (see below). Consent and opt-in data is never shared with third parties or affiliates for their own marketing.

3. Types of messages

Recipients receive transactional, service-related messages such as:

• Appointment reminders and confirmations
• "Technician on the way" and job-completion notifications
• Invoice and payment reminders, including secure payment links
• Replies to questions the customer texts in
• Occasional service offers — only where the customer has consented to receive them

4. Sample messages

• "Hi Maria, this is Green Shield Pest Control. Your quarterly service is scheduled for Tue 7/29, 8–10am. Reply C to confirm, STOP to opt out, HELP for help."
• "Green Shield: your technician is on the way and should arrive in about 20 minutes."
• "Green Shield: your invoice #1043 for $95.00 is ready. Pay securely here: [link]. Reply STOP to opt out."

5. Frequency, rates, and carriers

• Message frequency varies with the customer's service schedule and account activity.
• Message and data rates may apply, according to the recipient's mobile carrier plan.
• Mobile carriers are not liable for delayed or undelivered messages.

6. Opting out and getting help

Recipients can reply STOP to any message to unsubscribe at any time; we stop sending immediately and confirm the opt-out. Reply HELP for assistance, or contact us at support@webworkcrm.com or (205) 861-9766.

7. Privacy

We do not sell personal information, and mobile opt-in and consent data is never shared with third parties or affiliates for their own marketing or promotional purposes. A mobile number is shared only with the providers that help deliver these messages (such as our SMS/telecom provider) and solely for that purpose. See our Privacy Policy for full details.

8. Contact

WebWork CRM LLC · support@webworkcrm.com · (205) 861-9766