Scheduling & Dispatch
Scheduling software that fills the calendar — and keeps it full
Set a recurring service plan once and the visits schedule themselves. Run the day from a drag-and-drop dispatch board, plan the month ahead, and never lose a callback again.
Most scheduling tools are calendars with your logo on them: every job gets typed in by hand, every recurring visit gets rebuilt every month, and the schedule is only as good as whoever remembered to update it. WebWork was built the other way around — for businesses whose revenue is recurring routes, where the schedule is the business.
In WebWork, a customer’s service agreement is the source of truth. Sell a quarterly plan and the next visits generate themselves, on cadence, forever — respecting minimum gaps between treatments, time windows you’ve promised, and the territory each crew already covers. The dispatch board is where you handle the exceptions, not where you rebuild the rule.
The result is a calendar that stays full without anyone babysitting it, and an office that spends its time on customers instead of copy-pasting appointments.
Run the day from one board
The dispatch board shows every technician’s day side by side — who’s ahead, who’s buried, and where the next job should land. Moving work is a drag, not a phone tree.
Drag-and-drop dispatch board
See every tech’s day in columns and move jobs between techs or time slots in seconds.
Time windows & business hours
Promise arrival windows you can actually keep — the board respects working hours and committed windows.
Territory management
Define the areas each crew covers so new work lands where your trucks already are.
Google Calendar sync
Scheduled jobs mirror to your connected Google Calendar. WebWork stays the source of truth.
Recurring plans that schedule themselves
Recurring revenue should not mean recurring data entry. Agreements generate their own visits on any cadence, and the month planner balances the load across routes weeks ahead.
Recurring service plans
Monthly, bi-monthly, quarterly, semi-annual, annual — set the cadence once and visits auto-schedule forever.
Month planning view
See recurring service weeks ahead, balance load across routes, and fill soft spots before they cost you.
Minimum-gap protection
Enforce minimum days between visits so re-treatments never land too early.
Auto-booked initial visits
Win a deal and the first visit books itself — assigned to the salesperson who sold it.
Nothing falls through the cracks
Callbacks, re-services, and to-dos are where reputations are made or lost. WebWork tracks them to closure instead of leaving them on a sticky note.
Follow-up request queue
Callbacks and re-services are tracked from request to completed visit — with nothing lost in a text thread.
Team tasks
Assign to-dos with priorities, due dates, and owners. Overdue work surfaces on its own.
Field-proposed follow-ups
A tech proposes the follow-up job from the completion screen; the office approves it and it becomes a real scheduled order.
Instant field updates
Schedule changes reach the crew’s phones as push notifications the moment they happen.
How it works
- 1
Sell the plan
Create a service agreement with a cadence — quarterly, monthly, any frequency you offer.
- 2
Visits generate themselves
Upcoming service orders appear on schedule, weeks ahead, respecting gaps and windows.
- 3
Dispatch handles exceptions
Drag jobs between techs and days on the board; the field is notified instantly.
- 4
Completion feeds billing
Completed visits flow straight into review and invoicing — no retyping.
Frequently asked questions
Can WebWork handle recurring service schedules automatically?
Yes — recurring service agreements generate their upcoming visits automatically on any cadence (monthly, bi-monthly, quarterly, semi-annual, annual). You set the plan once; the calendar fills itself.
How does the dispatch board work?
Every technician’s day appears in a column. Drag a job to another tech or time slot and it’s rescheduled — the technician sees the change on their phone immediately.
Can I plan more than a day at a time?
Yes. The month planning view shows recurring service weeks ahead so you can balance load across routes and fill gaps before they become idle days.
What happens to callbacks and re-service requests?
They go into a follow-up queue that is tracked to closure. A callback can also be proposed by the technician from the field and approved by the office into a real scheduled job.
Does it sync with Google Calendar?
Yes — scheduled jobs mirror to a connected Google Calendar, while WebWork remains the source of truth.
Is scheduling included on every plan?
Yes. Scheduling and dispatch are core features on every WebWork plan — you pay per route, and office users are always free.
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